Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

All of our orders are typically sent out within 24 hours of payment being received via USPS, Fed Ex, or UPS. Tracking information will be automatically uploaded to your order when the item has shipped. We pack our products with extreme care so that they will not be damaged during shipment. 

Most of our items only ship to the USA and Canada, however some DO ship worldwide. Please refer to the shipping details in each individual listing to confirm. 

If you order more than one item from our store, we will ship them together unless instructed to do otherwise. 

Please email us with any questions regarding shipping: support@kolourco.com